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Building Stronger Relationships Through Emotional Intelligence Education
How Emotional Intelligence Turned My Failing Team Into Million-Dollar Performers
Not that long ago, I was leading the worst-performing sales team in the communications business. Performance objectives? Always fell short. Staff satisfaction? Completely terrible.
That's when I discovered something that revolutionised everything. It wasn't advanced tools. Not additional training. People skills.
Sounds too simple? Keep reading.
The Disaster We Were Facing
Picture this: eight highly qualified business developers with impressive qualifications. Academic achievements. Solid track records. Every component that ought to ensure strong performance.
However, we had:
- Regular poor performance of substantial margins
- Customer dissatisfaction increasing consistently
- Staff avoiding each other
- Sick leave at record levels
The worst part? Leadership kept adding more technical training at the problem. Process improvement. Product knowledge. No improvement.
That's when I understood something fundamental: we didn't have technical issues. We had emotional intelligence challenges.
The Results Speak For Themselves
Following 6 months of introducing EQ training:
Revenue Improvement: Nearly 50% increase in ongoing revenue
Client Satisfaction: Relationship problems decreased by significantly. Good reviews increased markedly.
Team Dynamics: Time off dropped by 43%. Team collaboration improved substantially.
Individual Performance: Seven of eight team people reached their yearly goals for the first time in three years.
But, biggest transformation was cultural. People started supporting one another. Providing opportunities. Working together on complex accounts.
The Bottom Line
People skills changed not just our team's performance. It enhanced individual careers.
Several team individuals have since been promoted to higher administrative positions. Some have begun their own thriving professional services. All attributes their success substantially to EQ improvement.
The lesson? Hard capabilities provide foundation. People skills controls how high you advance.
That's separation between typical achievement and million-dollar success.
If you have virtually any queries about where by and the way to work with emotional intelligence training cost, you are able to e-mail us from the web-site.
Website: https://www.eventbrite.com.au/e/emotional-intelligence-leadership-tickets-1436506933909
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