@kelvinhallock
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Registered: 2 months, 3 weeks ago
Why Skills Training is the Key to a More Productive Workplace
Staff communication development in most organisations I've consulted for is totally wrong. After over 15 years of fixing workplace communication issues, I can tell you that 90% of what passes for education is a complete waste of time.
What really gets me - most people thinks good communication is about following scripts. Dead wrong.
Real communication is messy. It's about getting to what the other person is trying to say, not just waiting for your turn to talk. this resource company in WA not long ago. Their team briefings were complete disasters. The team would sit there blankly, nod along, then continue with doing exactly what they'd always done.
The bosses kept blaming the workers for "not listening." But when I watched these sessions, the real problem was right there. The team leaders were preaching to people, not having conversations with them.
There was this time when I was consulting for a small company in SA that was falling apart. Revenue was dropping, customer complaints were up, and employee departures was through the roof.
The turning point came when we totally switched the complete system. Instead of presentations, we started doing proper discussions. Staff told us about close calls they'd encountered. Supervisors really heard and posed additional queries.
It worked straight away. Injuries dropped by nearly half within three months.
It became clear to me - proper education isn't about polished delivery. It's about authentic dialogue.
Proper listening is probably the crucial thing you can build in workplace education. But most people think listening means nodding and making encouraging noises.
That's complete rubbish. Actual listening means keeping quiet and truly hearing what someone is saying. It means posing queries that prove you've got it.
The truth is - most managers are hopeless at paying attention. They're busy preparing their answer before the other person stops speaking.
I tested this with a telecommunications company in Victoria. During their group discussions, I tracked how many occasions managers talked over their employees. The usual was under one minute.
No wonder their worker engagement scores were awful. Staff felt dismissed and disrespected. Communication had become a lecture series where supervisors spoke and staff seemed to be engaged.
Written communication is also a mess in most workplaces. Staff quickly write digital notes like they're sending SMS to their friends, then can't understand why misunderstandings happen.
Message tone is particularly tricky because you don't get how someone sounds. What appears clear to you might sound aggressive to the recipient.
I've witnessed many team arguments get out of hand over unclear messages that should have been resolved with a brief chat.
The most extreme example I encountered was at a bureaucratic organisation in the ACT. An message about financial reductions was written so unclearly that numerous workers thought they were losing their jobs.
Chaos erupted through the workplace. People started preparing their job applications and calling employment services. It took nearly a week and numerous clarification meetings to resolve the confusion.
All because one person failed to structure a straightforward communication. The joke? This was in the communications division.
Meeting communication is where most businesses waste enormous amounts of time and money. Bad meetings are common, and they're terrible because not a single person has learned how to run them properly.
Good meetings must have specific objectives, structured plans, and someone who can keep talks moving forward.
Cultural differences play a huge role in workplace communication. Our diverse employee base means you're interacting with team members from numerous of various cultures.
What's seen as honest talking in Australian society might be seen as aggressive in other cultures. I've observed numerous problems arise from these cross-cultural distinctions.
Training needs to tackle these issues honestly and practically. Employees need practical tools to navigate diverse dialogue effectively.
Effective education courses recognises that communication is a ability that gets better with practice. You can't learn it from a one-day course. It demands regular use and guidance.
Businesses that put money in genuine staff development achieve measurable results in performance, staff happiness, and service quality.
Key point is this: communication isn't rocket science, but it absolutely requires serious attention and good education to be successful.
Resources for innovative communication training represents a strategic advantage that enables companies to excel in continuously transforming business environments.
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